This privacy notice tells you what I will do with your personal information from initial point of contact through to after your therapy has ended, including:
I am happy to chat through any questions you might have about my data protection policy and you can contact me via firstname.lastname@example.org. ‘Data controller’ is the term used to describe the person/ organisation that collects and stores and has responsibility for people’s personal data. In this instance, the data controller is me. I am registered with the Information Commissioner’s Office: ZB207277.
The GDPR states that I must have a lawful basis for processing your personal data. There are different
lawful bases depending on the stage at which I am processing your data. I have explained these below:
If you have had therapy with me, and it has now ended, I will use legitimate interest as my lawful basis for holding and using your personal information.
If you are currently having therapy or if you are in contact with me to consider therapy, I will process your personal data where it is necessary for the performance of our contract.
The GDPR also makes sure that I look after any sensitive personal information that you may disclose to me appropriately. This type of information is called ‘special category personal information’. The lawful basis for me processing any special categories of personal information is that it is for provision of health treatment (in this case counselling) and necessary for a contract with a health professional (in this case, a contract between me and you).
When you contact me with an enquiry about my counselling services I will collect information to help me
satisfy your enquiry. This will include your name, email address, telephone number, home address and
emergency contact information.
Alternatively, your GP or other professionals may send me your details when making a referral or a parent or trusted individual may give me your details when making an enquiry on your behalf.
If you decide not to proceed I will ensure all your personal data is deleted within 12 months. If you would like me to delete this information sooner, just let me know.
While you are accessing counselling:
Rest assured that everything you discuss with me is confidential. That confidentiality will only be
broken if I think that either yourself or someone else is at potential risk of serious harm or for legal
and ethical reasons. I am not bound by confidentiality if in good faith I feel that I can assist in the
prevention or detection of a serious crime, this includes safeguarding issues regarding children or
vulnerable adults, crimes regarding substantial financial gains and losses, and acts of terrorism.
Finally, if I am legally bound to break confidentiality by a court of law. I will always try to speak to
you about this first, unless there are safeguarding issues that prevent this.
I will keep a record of your personal details to help the counselling services run smoothly. These details are kept securely (see data security section) and are not shared with any third party.
I will keep brief written notes of each session, these are kept securely (see data security section).
After counselling has ended:
Once counselling has ended your records will be kept for 5 years from the end of our contact with each other and are then securely destroyed. This time period ensures a period long enough for if you want to re-engage with therapy with myself, if we restart therapy beyond this time period, I will go through a process of re-collecting your personal data. If you want me to delete your information sooner than this, please tell me.
I sometimes share personal data with third parties, for example, where I have contracted with a supplier to carry out specific tasks. In such cases I have carefully selected which partners I work with. I take great care to ensure that I have a contract with the third party that states what they are allowed to do with the data I share with them. I ensure that they do not use your information in any way other than the task for which they have been contracted. Relevant third parties included are HMRC, my business bank account provider and the ICO.
I try to be as open as I can be in terms of giving people access to their personal information. You have a right to ask me to delete your personal information, to limit how I use your personal information, or to stop processing your personal information. You also have a right to ask for a copy of any information that I hold about you and to object to the use of your personal data in some circumstances. You can read more about your rights at ico.org.uk/your-data-matters.
If I do hold information about you I will:
You can also ask me at any time to correct any mistakes there may be in the personal information I hold about you. To make a request for any personal information I may hold about you, please put the request in writing addressing it to email@example.com.
If you have any complaint about how I handle your personal data please do not hesitate to get in touch with me by writing or emailing to the contact details given above. If you want to make a formal complaint about the way I have processed your personal information you can contact the ICO which is the statutory body that oversees data protection law in the UK. For more information go to ico.org.uk/make-a-complaint.
I use legitimate interests as my lawful basis for holding and using your personal information in this way when you visit my website.
No user-specific data is collected by me or any third party. If you fill in a form on my website, that data will be temporarily stored on the web host before being sent to me.